Billing
We think 4-5 hours per day of productive time of work as a healthy time for our awesome team.
Time-Based
At the end of each month, you will receive an invoice for the costs incurred.
Fixed
A fixed price is negotiated, which is paid when the work is done.
Retainer
Book us a fixed number of days per week and enjoy a discount.
Invoice
We calculate the time taken in 15-minute intervals. If certain jobs require less time, we still round up to the full 15 minutes. Invoices are sent on the first day of the month and must be paid within 14 working days of receipt.
If a project consists of several parts, these will be booked separately throughout the period of the project. For new customers, we reserve the right to demand an advance payment as a security.
Time tracking
The time we spend is recorded with a certified time recording software. We offer our customers the possibility to check the booked records at any time. The detailed timesheet is sent with the invoice every month so that it can be tracked in detail where and how much time was invested.
We provide a detailed time estimate before we start with a new task. In this way, the customer can always decide whether he wants to implement the task or not.
Bug-Report
We work with modern ticket and document management systems like Jira (Service Desk & Opsgenie) and Confluence. We also give our customers access to those systems so that they can report adjustments, change requests & error messages easily at any time.
These systems also allow our developers, engineers, and project managers to resolve the messages they receive directly and communicate even better.
Monitoring
Thanks to several systems, including the Elastic Stack: Elasticsearch, Logstash, Kibana, we have central monitoring of our servers and application activities through which we manage the logs and server metrics.
Depending on the size of the project, automated tests are also carried out at various frequencies to ensure that the systems are always functioning properly. Since every adjustment is precisely documented, changes can be rolled back within seconds.
Payment Methods
If you have any further questions regarding financial handling or questions, please contact us.
